Agency Policy
No Refunds
All reservations made are non-refundable under any circumstances. We recommend that you carefully review your itinerary before confirming your activity.
Date and Time Changes
Date and time changes are only allowed up to 15 days before the scheduled time of the activity. Changes outside this period will not be accepted. To request a change outside the established deadline (15 days), the agency must present a valid medical certificate of the client, issued by a licensed physician. The certificate must include the client’s full name, identification, physician’s license number, and stamp, and must indicate that he/she is unable to participate in the activity on the reserved date.
Time of Use of the Reservation
In the event that the conditions stated in item #2 are met, reservations have a limited time of use. The agency has until December 31st of the current year to use the amount established in the initial reservation. After this period, the reservation is considered expired.
Weather Conditions
Diving activities are available even on rainy days, as long as sea conditions allow it and do not represent a risk to participant safety. Bad weather (rain or cloudy conditions) is not a valid reason to reschedule or cancel the activity.
Agency Responsibility
The agency is responsible for ensuring that clients arrive on time and are prepared with all necessary requirements, including valid dive certifications, completed eLearning materials, and approved medical forms. Furthermore, the agency is responsible for informing the client of our cancellation policies and terms. In the event that a client arrives without the necessary requirements, they will not be permitted to participate in the reserved activity and will forfeit the full amount of the reservation.
Courses Policy
No Refunds
All reservations made are non-refundable under any circumstances. We recommend that you carefully review your itinerary before confirming your activity.
Date and Time Changes
Date and time changes are only allowed up to 24 hours before the scheduled time of the activity. No changes will be accepted after this deadline. To apply for a change after the established deadline (24 hours), the client must present a valid medical certification issued by a local doctor, indicating that he/she is unable to participate in the activity on the reserved date.
Time of Use of the Reservation
In the event that the conditions stated in item #2 are met, reservations have a limited time of use. The client has until December 31st of the current year to use the amount established in the initial reservation. After this period, the reservation is considered expired.
Weather Conditions
Diving activities are available even on rainy days, as long as sea conditions allow it and do not represent a risk to participant safety. Bad weather (rain or cloudy conditions) is not a valid reason to reschedule or cancel without penalty.
Participant’s Responsibility
It is the client’s responsibility to arrive on time and with all the necessary requirements, such as completed eLearning materials and an approved medical form. If the client arrives without the corresponding requirements, they will not be able to start their water training and will be subject to a penalty for rescheduling the class.
Recreational Diving Policy
No Refunds
All reservations made are non-refundable under any circumstances. We recommend that you carefully review your itinerary before confirming your activity.
Date and Time Changes
Date and time changes are only allowed up to 24 hours before the scheduled time of the activity. No changes will be accepted after this deadline. To apply for a change after the established deadline (24 hours), the client must present a valid medical certification issued by a local doctor, indicating that he/she is unable to participate in the activity on the reserved date.
Time of Use of the Reservation
In the event that the conditions stated in item #2 are met, reservations have a limited time of use. The client has 90 days from the original reservation date to reschedule the activity, subject to availability. After this period, the reservation is considered expired and cannot be used or rescheduled.
Weather Conditions
Diving activities are available even on rainy days, as long as sea conditions allow it and do not represent a risk to participant safety. Bad weather (rain or cloudy conditions) is not a valid reason to reschedule or cancel the activity.
Participant’s Responsibility
It is the client’s responsibility to arrive on time and with all the necessary requirements (medical certification if applicable, valid diving certification, and proof of the last dive performed). In the event of a no-show, late arrival, or notification of suspension of the activity within less than 24 hours, the reservation will be considered as used.
Thank You for Understanding
If you have any questions about your booking or need to make changes, please reach out.